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General Information
What is Hadiah.id?
Hadiah.id is a curated gifting platform that helps you give meaningful gifts and unforgettable experiences across Bali and beyond.
What kind of gifts can I find on Hadiah.id?
You can find curated experiences, hotel stays, dining experiences, spa treatments, activities, gift vouchers, and other meaningful gifts.
Can I use Hadiah.id for personal and corporate gifting?
Yes. Hadiah.id provides gifting solutions for individuals, couples, families, businesses, employees, clients, and corporate events.
Where are Hadiah.id experiences available?
Our experiences are primarily available in Bali, with selected experiences and gifting options available in other locations.
How do I purchase a gift?
Simply choose your preferred gift or experience, add it to your cart, complete the checkout process, and follow the instructions provided after payment.
Is there a minimum purchase requirement?
There is no minimum purchase requirement for most individual orders. Corporate and bulk orders may have specific requirements.
Ordering & Payment
How do I place an order?
Browse our collection, select your preferred gift or experience, add it to your cart, and proceed to checkout.
What payment methods do you accept?
We accept available online payment methods displayed during checkout, including supported bank transfers, cards, and digital payment options.
Can I purchase a gift for someone else?
Yes. Hadiah.id is designed for gifting. You can purchase a gift and send it directly to the recipient.
Can I add a personal message to my gift?
Yes, selected products and gift vouchers allow you to include a personal message for the recipient.
Can I order multiple gifts at once?
Yes. You can purchase multiple gifts in one order. For large quantities, please contact our Corporate Gifting team.
Can I change my order after payment?
Please contact our team as soon as possible. Changes depend on the product, voucher status, and whether the order has already been processed.
Will I receive an order confirmation?
Yes. You will receive an order confirmation after your payment has been successfully processed.
Can I request an invoice?
Yes. An invoice or payment confirmation can be provided for eligible purchases and corporate orders.
Gift Vouchers & E-Vouchers
Are Hadiah.id vouchers digital or physical?
Most vouchers are delivered digitally. Selected gifting options may also include physical delivery.
How will I receive my e-voucher?
Your e-voucher will be sent to the registered email address or delivered according to the selected gifting method.
Can I send an e-voucher directly to the recipient?
Yes. You can select the recipient delivery option when available.
Does my voucher have an expiry date?
Voucher validity varies depending on the experience and partner. Please check the voucher details before purchase.
Can I choose when the recipient receives the voucher?
For selected products, you may be able to schedule the delivery date.
Can an e-voucher be transferred to someone else?
Transferability depends on the voucher and partner terms. Please check the specific voucher conditions.
What happens if my voucher expires?
Expired vouchers may not be redeemable. Please contact our support team if you need assistance.
Experience Booking & Redemption
How do I redeem my experience?
Follow the instructions provided in your voucher or booking confirmation.
Do I need to make a reservation before visiting?
Some experiences require advance reservations. Please check the booking instructions on your voucher.
Can I choose my preferred date?
Yes, subject to availability and the terms of the experience provider.
Can I change my booking date?
Date changes depend on the partner’s cancellation and rescheduling policy.
What should I bring when redeeming my experience?
Please bring your voucher, booking confirmation, or any required identification mentioned in the booking instructions.
Can I upgrade my experience?
Selected experiences may allow upgrades directly with the provider, subject to availability.
What happens if the experience provider is fully booked?
We recommend selecting an alternative date. Our team may also assist you where possible.
Delivery & Shipping
Do you offer physical gift delivery?
Yes, selected products and gift packages may include physical delivery.
Where do you deliver?
Delivery availability depends on the product and recipient location.
How long does delivery take?
Delivery times vary based on the product, location, and selected delivery option.
Can I schedule a delivery date?
Yes, scheduled delivery may be available for selected gifts and corporate orders.
Can I send gifts to multiple addresses?
Yes. Multiple-address delivery is available for selected corporate and bulk orders.
Can I track my order?
Tracking information will be provided when applicable.
Corporate Gifting
What is Corporate Gifting?
Corporate Gifting is a service designed for businesses that need gifts or experiences for employees, clients, partners, or events.
Can I order gifts in bulk?
Yes. Hadiah.id supports bulk gifting for employees, clients, events, and business campaigns.
Is there a minimum quantity for corporate orders?
Minimum quantities may apply depending on the selected product and customization requirements.
Can gifts be customized with our company branding?
Yes. Selected corporate gifting options support custom branding, logos, packaging, and personalized messages.
Can I schedule gifts for future delivery?
Yes. Scheduled distribution is available for corporate gifting campaigns.
Can gifts be delivered to multiple recipients?
Yes. We can assist with multi-recipient and multi-location distribution.
How do I request a corporate quote?
You can submit a Corporate Gifting request form, and our team will contact you with recommendations and pricing.
Cancellation & Refund
Can I cancel my order?
Cancellation eligibility depends on the product and whether the order has already been processed or redeemed.
Can I get a refund?
Refund eligibility is subject to our Refund Policy and the terms of the selected product or experience.
Can I change my selected experience?
Changes may be possible depending on the experience provider and voucher status.
What happens if an experience is cancelled by the provider?
Our team will assist you with available alternatives, rescheduling, or other applicable solutions.
How long does a refund take?
Refund processing times depend on the payment method and applicable terms.
Account & Support
Do I need an account to make a purchase?
Some purchases may be available without creating an account, while an account can help you manage orders and vouchers.
How can I contact Hadiah.id?
You can contact our support team through the Contact Us page, email, WhatsApp, or other available support channels.
What should I do if I have not received my voucher?
Please check your email, including your spam folder. If you still cannot find it, contact our support team.
How can I stay updated with new experiences and offers?
Subscribe to our newsletter and follow Hadiah.id on our social media channels.
