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1. General Terms
1.1 About Hadiah.id
Hadiah.id is a curated gifting platform that connects customers with meaningful gifts, experiences, vouchers, and selected products provided by Hadiah.id and our trusted partners.
Our services may include:
- Experience bookings
- Hotel and accommodation experiences
- Dining experiences
- Spa and wellness experiences
- Activities and adventures
- Gift vouchers and e-vouchers
- Physical gifts
- Corporate gifting solutions
1.2 Acceptance of Terms
By accessing, browsing, registering, or making a purchase through Hadiah.id, you agree to comply with these Terms & Conditions.
If you do not agree with any part of these Terms, please do not use our website or services.
1.3 Changes to Terms
Hadiah.id reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Any changes will be published on this page with an updated revision date. Continued use of our website and services after changes are published constitutes acceptance of the updated Terms.
2. Use of Our Services
2.1 Eligibility
You must be at least 18 years old or have the legal authority to enter into a binding agreement to use our services.
2.2 Accurate Information
You agree to provide accurate, complete, and up-to-date information when:
- Creating an account
- Making a purchase
- Providing recipient information
- Booking an experience
- Requesting corporate gifting services
2.3 Account Security
If you create an account with Hadiah.id, you are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities conducted through your account.
Please notify us immediately if you suspect unauthorized access to your account.
2.4 Lawful Use
You agree to use Hadiah.id and its services only for lawful purposes.
You must not:
- Use the website for fraudulent activities
- Provide false information
- Attempt unauthorized access to our systems
- Interfere with website functionality
- Misuse vouchers or promotional codes
- Use our services for illegal activities
3. Orders and Payments
3.1 Order Confirmation
All orders placed through Hadiah.id are subject to availability and confirmation.
An order is considered confirmed only after payment has been successfully processed and you receive confirmation from Hadiah.id.
3.2 Pricing
All prices are displayed in Indonesian Rupiah (IDR) unless otherwise stated.
Prices may change without prior notice.
The price displayed at the time of checkout will apply to your order, unless an obvious pricing error has occurred.
3.3 Payment
We accept payment methods made available during the checkout process.
Available payment methods may include:
- Bank transfer
- Credit or debit cards
- Digital payment services
- Other supported payment gateways
Payment must be completed before an order, voucher, or booking can be confirmed unless otherwise agreed.
3.4 Payment Verification
Hadiah.id reserves the right to verify payments before processing an order.
Orders may be delayed or cancelled if payment cannot be verified.
3.5 Order Cancellation
Hadiah.id reserves the right to cancel or refuse an order in certain circumstances, including:
- Product or experience unavailability
- Pricing errors
- Payment issues
- Suspected fraudulent activity
- Incorrect customer information
If an order is cancelled after payment has been received, we will provide information regarding the applicable refund process.
4. Gift Vouchers and E-Vouchers
4.1 Voucher Validity
Gift vouchers and e-vouchers are valid for the period stated on the voucher or accompanying information.
Expired vouchers may not be redeemable.
4.2 Voucher Redemption
Vouchers must be redeemed according to the instructions provided by Hadiah.id or the respective experience provider.
Some experiences may require advance booking or reservation.
4.3 Availability
All bookings and experience redemptions are subject to availability.
Holding a valid voucher does not guarantee availability on a specific date.
We recommend making reservations in advance.
4.4 Non-Refundable
Unless otherwise stated or required by applicable law, vouchers and e-vouchers are non-refundable once issued.
4.5 Transferability
Voucher transferability may vary depending on the product or experience.
Some vouchers may be transferable, while others may be issued specifically to a named recipient.
Please refer to the individual voucher terms.
4.6 Lost or Misused Vouchers
Hadiah.id is not responsible for:
- Product or experience unavailability
- Pricing errors
- Payment issues
- Suspected fraudulent activity
- Incorrect customer information
Please keep voucher information secure.
4.7 Cash Redemption
Gift vouchers cannot be exchanged for cash unless required by applicable law.
5. Delivery and Shipping
5.1 Digital Delivery
Digital vouchers and e-vouchers will be delivered electronically using the information provided during checkout.
Customers are responsible for ensuring that recipient email addresses and contact details are correct.
5.2 Physical Delivery
Physical delivery is available for selected products and locations.
Delivery availability depends on:
- Product type
- Recipient location
- Delivery partner availability
- Selected delivery service
5.3 Delivery Time
Estimated delivery times are provided for reference only and may vary.
Hadiah.id is not responsible for delays caused by circumstances outside our reasonable control, including:
- Weather conditions
- Traffic disruptions
- Natural disasters
- Government restrictions
- Courier delays
- Incorrect delivery information
5.4 Scheduled Delivery
Scheduled delivery may be available for selected products.
While we will make reasonable efforts to meet the requested delivery date, exact delivery times cannot always be guaranteed.
5.5 Multiple Deliveries
Multiple-address delivery may be available for corporate and bulk orders.
Additional fees and processing requirements may apply.
6. Experience Bookings
6.1 Partner Experiences
Some experiences available through Hadiah.id are provided by independent third-party partners.
These may include:
- Hotels
- Restaurants
- Spa providers
- Activity operators
- Tour providers
- Event organizers
6.2 Booking Requirements
Certain experiences require advance reservations.
Customers and recipients must follow the booking instructions provided with the voucher or confirmation.
6.3 Availability
All experiences are subject to partner availability.
Specific dates, times, locations, or services cannot be guaranteed until confirmed by the provider.
6.4 Changes and Rescheduling
Requests to change or reschedule an experience are subject to:
- Partner policies
- Availability
- Voucher conditions
- Notice periods
Additional fees may apply.
6.5 Experience Changes
Experience providers may occasionally modify:
- Operating hours
- Available services
- Menus
- Facilities
- Locations
- Activity schedules
Hadiah.id will make reasonable efforts to inform customers of significant changes.
7. Corporate Gifting
7.1 Corporate Services
Hadiah.id offers corporate gifting solutions for businesses, including:
- Employee gifting
- Client appreciation
- Corporate events
- Welcome kits
- Bulk gifting
- Scheduled distribution
- Personalized gifts
7.2 Corporate Quotations
Corporate quotations are based on the requirements provided by the client.
Pricing may depend on:
- Quantity
- Product selection
- Customization
- Branding
- Delivery locations
- Distribution schedule
7.3 Custom Products
Custom and personalized products may require additional production time.
Once customization or production has started, changes or cancellations may not be possible.
7.4 Recipient Information
Corporate clients are responsible for providing accurate recipient information.
Hadiah.id is not responsible for delays or failed deliveries caused by incorrect information provided by the client.
7.5 Scheduled Distribution
Scheduled delivery services are subject to operational capacity and confirmation.
Delivery dates should be agreed upon before the campaign begins.
8. Cancellations, Refunds, and Changes
8.1 Cancellation Requests
Cancellation requests must be submitted as soon as possible.
Eligibility for cancellation depends on:
- Product type
- Voucher status
- Booking status
- Partner policies
- Whether services have already been delivered
8.2 Refund Eligibility
Refunds are subject to the applicable Refund Policy and the terms of the selected product or experience.
Some products may be non-refundable.
8.3 Experience Cancellation
If an experience provider cancels a confirmed booking, Hadiah.id will make reasonable efforts to assist with:
- Rescheduling
- Alternative experiences
- Credit or voucher replacement
- Other applicable solutions
8.4 Processing Time
Approved refunds may require several business days to process.
Processing times may vary depending on the payment method and financial institution.
8.5 Promotional Products
Products purchased using promotional codes, discounts, or special offers may have separate cancellation or refund conditions.
9. Liability
9.1 Third-Party Services
Hadiah.id works with independent third-party providers.
While we carefully select our partners, Hadiah.id is not responsible for actions, omissions, or services provided directly by third-party providers.
9.2 Service Quality
Experience quality and delivery may vary depending on the individual provider and circumstances.
Hadiah.id will make reasonable efforts to address customer concerns related to partner services.
9.3 Limitation of Liability
To the extent permitted by applicable law, Hadiah.id shall not be liable for:
- Indirect losses
- Loss of profits
- Loss of business opportunities
- Personal inconvenience
- Delays caused by external factors
- Third-party service interruptions
9.4 Customer Responsibility
Customers and recipients are responsible for following all applicable safety instructions, provider rules, and participation requirements.
10. Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy.
By using Hadiah.id, you agree that we may collect and process information necessary to:
- Process orders
- Deliver products and vouchers
- Manage bookings
- Provide customer support
- Improve our services
For more information, please review our Privacy Policy.
11. Intellectual Property
All content available on Hadiah.id, including:
- Logos
- Brand elements
- Website design
- Text
- Images
- Graphics
- Product descriptions
- Digital materials
is owned by or licensed to Hadiah.id and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially use our content without written permission.
12. Promotions and Discount Codes
12.1 Promotional Offers
Promotional offers may be subject to specific terms and conditions.
12.2 Discount Codes
Discount codes may:
- Have an expiry date
- Apply only to selected products
- Require a minimum purchase
- Be limited to one use per customer
- Not be combined with other offers
12.3 Promotion Changes
Hadiah.id reserves the right to modify or cancel promotions when necessary.
13. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws and regulations of the Republic of Indonesia.
Any disputes arising from the use of Hadiah.id should first be resolved through good faith discussions between the parties.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Hadiah.id
Email: info@hadiah.id
Location: Bali, Indonesia
